Inspection and Investigation Process
What happens during an inspection?
A compliance officer will contact the licensee, siteholder or casino to set up an appointment for an inspection.
However, sometimes, without notice, a compliance officer will arrive unannounced for an inspection. All MGCC compliance officers have proper identification, which includes business cards and photo identification issued by the MGCC. You can ask to see the compliance officer's identification.
The compliance officer will usually request certain documentation to be present at an inspection for examination. For example, this may include the nightly event sheets, bank statements, cancelled cheques, deposit books, bingo/breakopen product, winners lists, training certificates. It is important to realize that the compliance officer wants to ensure gaming activities operate properly and efficiently within your licence or registration terms and conditions.
To make
a gambling-related
complaint,
please call (204) 954-9413
or toll-free 1-800-782-0363
or email your complaint to
complaints@mgcc.mb.ca
