Complaints and Dispute Resolution

Investigations are initiated in response to complaints from the general public or stakeholders, such as licence holders, lottery ticket retailers or video lottery terminal (VLT) siteholders, regarding alleged gaming irregularities.

If you wish to make a complaint, we need to know details: who, what, when, where, why, and how related to your complaint. This includes things such as the name of the organization or business, the time and date the alleged irregularity occurred, any relevant documents (e.g. bingo paper, tickets or payslips) and the names of the people involved.

All information regarding gaming integrity is important to the MGCC. If you wish to remain anonymous, all information obtained by the MGCC will be kept confidential. Names of complainants will not be released unless permission is given to do so.

If a dispute arises from an alleged irregularity in the operation of a lottery scheme conducted and managed by the Manitoba Lotteries Corporation or a licence holder, the MGCC, under the authority of The Gaming Control Act, may investigate and try to mediate its settlement. A patron who wishes to have such a dispute looked into must apply to the MGCC. The complaint must be filed within 30 days of the date the alleged irregularity occurred.

To make a complaint, call the MGCC at 954-9413, toll free at 1-800-782-0363, or submit your complaint via email to complaints@mgcc.mb.ca.