Complaints and Dispute Resolution
Inspections and investigations are sometimes initiated in response to complaints from the general public or stakeholders such as licensees or VLT siteholders.
If you wish to make a complaint we need to know the details of "who, what, when, where, why, and how" related to your complaint. This means we need to know things like the name of the organization or business, the time and date, any relevant documents (e.g. bingo paper, tickets or payslips) and the names of the people involved.
All information is important and the MGCC will take into account all of the details necessary, including interviews with others involved in the matter. If you wish, you can remain anonymous. Any information gathered will be kept by MGCC, and names of complainants will not be released unless permission is given to do so.
To make a complaint you can call the MGCC at 954-9413 or 1-800-782-0363, or you can submit your complaint via e-mail to complaints@mgcc.mb.ca.
To make
a gambling-related
complaint,
please call (204) 954-9413
or toll-free 1-800-782-0363
or email your complaint to
complaints@mgcc.mb.ca
